Skip to main content
M
Manivaldi
Participant
March 27, 2020
Answered

Cancellation fees and Offers

  • March 27, 2020
  • 1 reply
  • 581 views

Hi all,

 

Quick question: when I want to cancel my subscription, there are cancellation fees. Not going to rant about it, that's part of the contract. However, they're making me offers (2 free months or one year at a discounted price) which are interesting. 

 

My question is: if I take one of the offers, so I basically renew my subscription (if I take one more year), am I going to be charged with the cancellation fees? Cause if they do, that makes their offers kinda worthless.

 

Thanks !

    This topic has been closed for replies.
    Correct answer Tacafy大尉

    San K., good evening.
    When you receive an offer, it is the same thing as continuing your contract, so there is no termination fee at that point.

     

    Since the offer is being presented because you don't want them to cancel, there is no way you are

    going to charge a cancellation fee from the customer who accepts the offer.

     

    Please note, however, that if your annual contract is renewed during the 2-month free offer, you will be charged the same cancellation fee if you try to cancel after the free period has ended.

    1 reply

    Tacafy大尉
    Tacafy大尉Correct answer
    Legend
    March 28, 2020

    San K., good evening.
    When you receive an offer, it is the same thing as continuing your contract, so there is no termination fee at that point.

     

    Since the offer is being presented because you don't want them to cancel, there is no way you are

    going to charge a cancellation fee from the customer who accepts the offer.

     

    Please note, however, that if your annual contract is renewed during the 2-month free offer, you will be charged the same cancellation fee if you try to cancel after the free period has ended.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices