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kamils93885606
Participant
May 25, 2021
Question

Cancellation of subscription

  • May 25, 2021
  • 1 reply
  • 317 views

I would like to remove the subscription on my account. Currently I have a yearly subscription. However, I am informed that I will pay a fine of almost 300 euros. Is it possible to cancel the subscription without any charges?

Or maybe if there is no such option, can I cancel the subscription now and, of course, it will last until April 2022 and we will pay for it, but we will not have to remember to cancel it?
 
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1 reply

Community Expert
May 25, 2021

Hi @kamils93885606,

There is no facility for automatic cancellation, you will have to remember and cancel the plan yourself during the last month of your subscription. You could set a reminder right now. If you still have questions or want to discuss the waiver of your cancellation fees you can contact support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan