Cancelled Adobe Monthly But Still Charged?

Forum|Forum|4 years ago
May 11, 2021
3 replies
790 views

I canceled my month to month fee which I was using for class, is there any reason why I'm being recharged another $33. I know they can apply a cancelation fee but this is the same exact amount as my previous monthly fee. Is this correct or am I wrong? I just want to cancel my account since I no longer need it and thought I did this a week ago.

Creative Cloud

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D

Dj_Creative_enthusiast

Inspiring

Hi,

As per the Pending fee screenshot you have shared, it seems to be a Photoshop Individual Subscription associated with your account.

Please contact Adobe Support Team to verify all subscriptions that are associated with your account for which you are getting charged and accordingly Cancel the one that is not required.

Thank you.

Peru Bob

Community Expert

Moved to the Account, Payment, and Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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