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Participant
November 21, 2021
Question

Cancelling account

  • November 21, 2021
  • 1 reply
  • 90 views

Please can someone contact me regarding cancelling my account. My sitation has changed and I can no longer afford the monthly fee or the cancellation fee. I had no idea there was a cancellation fee. Thank you.

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1 reply

Nancy OShea
Community Expert
Community Expert
November 21, 2021

This is a public user-to-user community, not Adobe.  Adobe will not contact you.  You must contact them directly via online chat or phone.

 

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert