Cancelling Plan failed

Forum|Forum|3 years ago
April 9, 2022
1 reply
232 views

I'm trying to cancel my plans: "Premiere Pro plan" and "Creative Cloud Photography plan with 1TB" but the interface wouldn't let me and now it started charging my card again. The cancel now works for "Creative Cloud Photography plan with 1TB" but it's asking me for a cancellation fee!

Support chat didn't work at the time and the number provided for further assistance is disconnected.

This topic has been closed for replies.

Correct answer Peru Bob

Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Peru Bob

Correct answer

Community Expert

Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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