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defaultewlruktz1vms
Participant
October 2, 2020
Question

Cancelling Premiere Pro

  • October 2, 2020
  • 1 reply
  • 191 views

Quick question for the community:

I am currently subscribed to both the premiere pro plan, and the photography plan. I have used Lightroom, Photoshop, and Premiere Pro just a little bit. When I try to cancel premiere pro, it shows a list of apps that I will lose when cancelling, and lightroom is included in there. I don't understand why I would lose access to LR if I am paying the $9.99 seperately already for LR and PS??

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 2, 2020

It's probably just bad artificial intellegence.  Cancelling an annual plan before the expiration date will incur a 50% termination fee. 

Log-in to your account, scroll down to contact Adobe towards the bottom.  The online chat agent can assist you.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
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