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Participant
July 3, 2021
Question

Cannot log into my account at Android.

  • July 3, 2021
  • 1 reply
  • 95 views

Hello!

Professors, 

Here, I have already gotten an account at my thinkpad. However, I can't log into this account at my phone (Android system). And what the tip the app told me is that"You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error."My God! Since in  the whole process,  I may make mistakes in the first few times I acquire more than 3 times  verified code in case of inputting wrong code. Finally, you totally rejected me forever? Think of that you maybe take me as a robot for frequently ask the verified code. Now I explain it to you.

Could you please help me?

Thanks a lot! 

                                      by:

                                            puzzled  Sophia. 

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 3, 2021

    [Moderator moved from Using the Community (forums) to Account, Payment & Plans.]

     

    With a desktop browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm that you have an active paid plan and payment details are current.
    https://account.adobe.com/plans

    If you need more help, CONTACT ADOBE SUPPORT below:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
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