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Kuba_Lu
Kuba_Lu
Participant
May 12, 2020
Question

CC keeps on logging out

  • May 12, 2020
  • 1 reply
  • 244 views

CC keeps on logging me out throughtout the day randomly and also everytime I restart the computer. That's very annoying. I've tried everything I found on this forum as well as other places online. Still nothing has improved. I'm on Windows 10. Is this CC's bug or something to do with Windows?

    This topic has been closed for replies.

    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    June 14, 2020

    Hmm, that doesn't happen here. What version of operating system and CC Desktop app (Help menu > About Creative Cloud) are you running? Are they the latest versions of each, with all updates, etc?

     

    Are you frequently changing anything else about your environment, e.g., Internet connection, etc? Because that sort of thing normally shouldn't be happening. What type of anti-virus and/or security software are you using? Any online blockers or filters?

     

    Have you seen this Adobe help page, and gone through the suggestions given there?

     

    https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

     

    Worst case, you can get a fresh install by uninstalling the software then downloading & running Adobe's Cleaner Tool, then rebooting your system and reinstalling your products.

     

    Kuba_Lu
    Kuba_LuAuthor
    Participant
    June 17, 2020

    Hello, I'm always up to date.

    I'm using Norton Security and that's probably causing the issue. I guess there is no workaround. I either get security or the convenience of not signing up to cc every time I switch on the pc.

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