Canceled my account today ,after the cancelation I got billed Candian $ 163.89 . Really ddid'nt want the programe in the first place , just didn't discontinue the free trial . If you can take care of this situation as soon as posible would be grately apresiated . thanks in advance .
>just didn't discontinue the free trial
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
You agreed to pay for a year, and there is a fee to cancel early
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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