Charged for a free trial?

Forum|Forum|6 years ago
January 5, 2020
2 replies
499 views

Hi there,

I installed photoshop yesterday and applied for free trial, however it asked me for payment details. Alot of websites do this so I didnt think it was anything weird. The free trial means I should not be charged until the 11th at earliest but when i checked my bank account, i have already been charged for it. Does this mean I have been charged for the monthly package? i am being charged about £20.

Thank you for the help

This topic has been closed for replies.

Nancy OShea

Community Expert

Check with your bank. Typically your card is initially charged a very slight amount like $1 to verify that the account is legitimate. This slight withdrawal is credited back to you with your first payment.

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

Verify your order is what you think it should be.

If you need more help, scroll down to Contact Adobe button on the same page.

Nancy O'Shea— Product User & Community Expert

M

mabzzzAuthor

Participant

Hi Nancy, thank you for the help. I will contact them tomorrow morning to check. Thank you

John T Smith

Community Expert

You should not have been charged until the end of the trial... if you did not cancel in time

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

M

mabzzzAuthor

Participant

Hi John, I started the trial last night which I why I am confused. I will try using the link you sent, thank you very much.

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