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r90290209
Participant
July 19, 2020
Question

Charged for wrong plan

  • July 19, 2020
  • 2 replies
  • 440 views

When I whanted to switch my plan from "Photography 1TB" to "Lightroom 40GB", after accepting payment od ~5 euro for "Lightroom 40GB", I got charged for "Lightroom 1TB" and this plan has been enabled. No I don't even have option to select "Lightroom 40GB" after this procedure.

I already trying swtiching to completly different plan, an still nothing. This is riddiculous that I can't contact Adobe with such issues, and if this will not be resolved by switching me to "Lightroom 40GB" that I've selected, I'm done with Adobe and I'm canceling my plans. This is not the first time I'm frustaded by horrible plan/payment situation and I'm left with no ability to talk to Adobe support privatelly!!! This is NOT A PUBLIC MATTER.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
July 19, 2020

Why can't you talk to Adobe? And how did you ever switch plans without talking to them?

R
r90290209Author
Participant
July 19, 2020

On my account page, ther is "change plan" button. I've now found the "chat icon" and I got conneted with support rep, but this works only on Windows/Firefox for me. MacOS/Safari or macOS/firefox doesn't work, the icon doesn't show. macOS/Safari has no plugins, not custom settings, vanilla browser experience. Firefoxes I have synchronized on both plaforms, so they have the same exact plugins/config.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 19, 2020

I have a MAC and i can see the chat icon both on Safari as well as Chrome

 

-Manan

-Manan
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 19, 2020

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
      R
      r90290209Author
      Participant
      July 19, 2020

      I've tried that link already. There is no "chat icon" anywhere on this page, no matter what browser I use and yeah, I'm logged in.

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