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W
wtbe
Participant
January 1, 2022
Question

Charged twice after a change of plan

  • January 1, 2022
  • 1 reply
  • 248 views

After a new subscription on the account was pushed through for twice the amount I attempted to cancel the account. At which point a yearly subscription at a reduced price was offered. I am now being charged for the cancelled 1 month subscription and the new subscription terms. There are no available phone numbers or links to contact customer support for this issue.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 1, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
(REMOVED BY MODERATOR)
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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