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miraimi
Participant
April 28, 2020
Question

deleted account with associated work

  • April 28, 2020
  • 2 replies
  • 379 views

is it possible to recover a deleted adobe individual account   if the account is associated with school or work been wondering about this question   

ive got the message with state :"your adobe id has been deactivated please review our terms of use and contact adobe customer support if you believe this is an error". so does contact adobe customer support help ?

This topic has been closed for replies.

2 replies

miraimi
miraimiAuthor
Participant
April 29, 2020

alright thanks 

John T Smith
Community Expert
Community Expert
April 28, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long