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marishka9621
Participant
February 11, 2020
Answered

free trial

  • February 11, 2020
  • 3 replies
  • 524 views

hello! i just bought all creative cloud, expecting there would be free 7 dyas trial before i actually pay, so i can actually see what apps i need the most. But i was charged full price asap, no free trial. didnt buy it before

 

why did it happen?

This topic has been closed for replies.
Correct answer Nancy OShea

Only 1 trial allowed per customer computer.  If this is a new subscription, you may cancel within 14 days of purchase and receive a full refund.

https://www.adobe.com/legal/subscription-terms.html

 

3 replies

C
coach.deborahz
Participant
April 25, 2020

But if your tricked int taking a free trial, like I have been, the public should know about it.  I've tried everyway I know to connect with Adobe but the emails they send bounce back as do not reply.  When you go on chat and type cancel free trial, no one gets back to you.  

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 25, 2020

Nobody conducts business by e-mail because it's not secure.

 

Please log-in to your account below with a web device that accept cookies and does not have script blockers.  Click Manage Plans > Cancel
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe. 

 

 

Click the chatbot icon

At the chat box, type Agent followed by enter key and wait for a human.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal. Please be patient.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 11, 2020

Only 1 trial allowed per customer computer.  If this is a new subscription, you may cancel within 14 days of purchase and receive a full refund.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    February 11, 2020

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Click the following to contact Adobe customer support staff for help: 

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

    Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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