Skip to main content
L
Lisa21844098g57r
Participant
March 19, 2022
Question

Help!

  • March 19, 2022
  • 4 replies
  • 315 views

Help! I keep getting charged for a subscription but I cancelled 4 months ago. Please let me know how to discontinue the unauthorized charges. 

This topic has been closed for replies.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 28, 2022

Maybe you subscribed to more than one plan under a different email address.

 

Nancy O'Shea— Product User & Community Expert
    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    March 28, 2022

    MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

    Acrobate du PDF, InDesigner et Photoshopographe
    T
    Test Screen Name
    Legend
    March 21, 2022

    How did you cancel the first time? For example, uninstalling the software isn't cancelling. Calling Adobe and being offered 1-2 months free also isn't cancelling.

    L
    Lisa21844098g57rAuthor
    Participant
    March 28, 2022

    I followed the instructions where I had to click on 'manage subscriptions'. Now, when I click OB 'manage subscriptions' and try to go in and cancel, there's no option for me to cancel. I have been clicking and looking everywhere and I don't see that option anymore. I also looked for an option by going in through the apps on my phone. I've looked everywhere. Is there a way you can just cancel my subscription for me? I authorize you to please cancel my subscription. Or, forward this to someone who has the authority to do so. I can't find the option to click on that says cancel subscription anymore. Please help 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 28, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 21, 2022

    Hi @Lisa21844098g57r 

     

    As we have checked the subscription, there is currently an active subscription of Acrobat pro DC. Kindly cancel that subscription to stop getting charged. 

    Here is a help document you can refer to: 

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Let us know if that helps.

     

    Thanks, 

    Harsh

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices