Help to cancel Subscription

Forum|Forum|4 years ago
December 28, 2021
3 replies
192 views

Can someone please help me to cancel a subscription.

I have a direct debit to my Visa once a month with the description reading 'ADOBE ACROPRO SUBS'. I don't have a clue what I signed up for but I just want to cancel. I have logged onto my account with two know email addresses (I only have two) and both accounts say I have no subscriptions or plans.

Is this a scan from ADOBE? Can someone please help as I'm gettiung very fustrated with the lack of support receioved from this company.

G

This topic has been closed for replies.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

G

George22419972a4p0Author

Participant

Last paragraph should read......

Is this a scam from ADOBE? Can someone please help as I'm getting very fustrated with the lack of support received from this company.

G

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