Help with cancellation fees

Question

Hello.The 21 March 2019, I subscribed to the annual subscription (paid monthly) to have indesign. After I paid, what I thought will be my last payment, I went to my account, and I realized that Adobe renewed my subscription until 2021 without my consent! I am negatively surprised about what they did, and I don't know to whom I should complain since it was impossible to reach them by phone. Today, if I want to cancel my subscription I will have to pay 149 $ which is something that I can not afford!  I genuinely thought that they would never renew the subscription without contacting me in prior and I feel robbed by Adobe and their unethical method... I am a student, and I don't need this software anymore. I would like to know if there is someone that had the same issue than me that could give me advice to cancel my subscription without paying fees?  Thanks and take care.

John T Smith · Answer

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription, so you will know that the subscription renews every year until you cancel... https://www.adobe.com/misc/subscription_terms.html

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded