Help with setting up creative cloud subscription

Forum|Forum|6 years ago
December 6, 2019
2 replies
284 views

Currently, with my school I get a full adobe creative cloud license. After updating to the latest versions of adobe (2020) my account apparently does not include all the apps, and I can only use the 7-day free trial. I currently can't talk with my school as we are on a break but any ideas on how to fix this would we greatly appreciated.

Thanks in advance

This topic has been closed for replies.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Jeffrey_A_Wright

Community Manager

The_Loose_Goose, I am sorry, but I do not see an active Creative Cloud membership under the e-mail address you used to post to this public discussion forum. Please verify that you are signing into the Creative Cloud desktop app with the e-mail address associated with your membership. For more information see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

D

DETERMINATOR20Author

Participant

Yes, I have found that my adobe account does not have a membership, but I had one until I updated to 2020.

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