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Emmanuel!
Participant
July 13, 2020
Question

How Can I call customer service to arrange a refund?

  • July 13, 2020
  • 2 replies
  • 218 views

Hi Community, 

Can someone please advise how I can speak or email someone at customer service?

 

I subscribed last month to Adobe Pro thinking I could use the service for a Charity I chair.  However, I can't use it and want to cancel.  I have not used the service at all as it doesn't work on my work computer (firewall) or my personal computer (old Apple operating system).

 

However, I'm being asked to pay $120 early cancellation fee and I'm hoping if I can talk to a human they will appreciate that I cannot use their service and have not used the service so they will waive the $120 fee.

 

thanking you in Anticipation

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 14, 2020

    New subscribers have a 14 day grace period in which to cancel the plan without penalty fees. 

    https://www.adobe.com/legal/subscription-terms.html

     

    Next time, check system requirements BEFORE you buy a 12 month contract.  

    https://helpx.adobe.com/creative-cloud/system-requirements.html

    https://helpx.adobe.com/acrobat/system-requirements-acrobat-2020.html

     

    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

    Acrobat Pro DC -- the complete solution.
    https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

     

    Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 13, 2020

    Hello,
    Try the following link for steps on how to cancel your subscription

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
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