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J
Jxsue
Participant
January 13, 2020
Answered

I can't cancel my subscription

  • January 13, 2020
  • 1 reply
  • 391 views

So I recently decided to use Premiere Pro free trial to work on my class (I started to use the the free trial last week), so when I was finished with my assignments I decided to cancel my plan yesterday. Its a great program , everything was simple and awe but I had no money to continue my work so I canceled my plan . Today I got a message saying I need to update my billing info. Right now I am freaking out if I did something wrong or is it charging me for no reason at all :(. 

This topic has been closed for replies.
Correct answer Tacafy大尉

Jxsue, Hello.
Thanks for being awe-inspired by the beauty of Premiere Pro.
If you cancel just before the free trial, you will get an error.
Contract and billing content cannot be resolved by forum members. You need the help of an Adobe employee.
Contact customer care.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

1 reply

Tacafy大尉
Tacafy大尉Correct answer
Legend
January 13, 2020

Jxsue, Hello.
Thanks for being awe-inspired by the beauty of Premiere Pro.
If you cancel just before the free trial, you will get an error.
Contract and billing content cannot be resolved by forum members. You need the help of an Adobe employee.
Contact customer care.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

    J
    JxsueAuthor
    Participant
    January 13, 2020

    I already contacted them and they were great. They were able to resolve my issue without any problems and it went smooth. Thanks for your help Tacafy. 

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