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hope.bingham
Participant
July 27, 2020
Question

I can't use the apps even though I'm paying for them

  • July 27, 2020
  • 1 reply
  • 165 views

I have an account, I pay every month, it's been fine but it won't let me use the apps? It says I have to buy them again?

 

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 27, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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