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Amira5EB3
Participant
June 1, 2022
Question

I feel cheated - how do I cancel my subscription?

  • June 1, 2022
  • 2 replies
  • 214 views

Hi, I have paid monthly for Adobe Creative sense 1st of May 2021. I tried ending my plan today as I no longer needed Adobe (the projects I needed the produts for are done), but I got a message about having to pay ca 250 EUR for ending the subscriptiopn early! I can't find any information at all  on when is a good time to end the subscription and how to avoid the penatly. This behavior from Adobe does not feel lawful, and I wish to get more information about the plans and subscription and how to end it properly.

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2 replies

T
Test Screen Name
Legend
June 1, 2022

The subscription you took was annual, paid monthly. So you promise to pay for one year in 12 parts. If you cancel, you must still pay, but Adobe give a generous 50% discount.

Cancel in month 12 to cancel with no fee. (It is always cheaper to cancel sooner).

Do not be late, even by one day, or it renews for another year and the cost to cancel is 6 months fee.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 1, 2022

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

You may also contact Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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