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January 16, 2021
Question

I have two different acount with two different email addresses. How do I combine

  • January 16, 2021
  • 2 replies
  • 194 views

I have two different acount with two different email addresses. How do I combine

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    January 16, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Peru Bob
    Community Expert
    Community Expert
    January 16, 2021

    Forum accounts?

    January 16, 2021

    I have an account to Adobe acrobat Reader and another to Photoshop element 21. I want to use the e-mailadresse i have in acrobat Reader, but when I try to change, it Said this account allready exist.