Skip to main content
Enrique Flouret
Enrique Flouret
Participant
June 23, 2020
Question

I updated my credit card twice, but the plan isn't renewed.

  • June 23, 2020
  • 1 reply
  • 110 views

Hello,

 

I updated my credit card twice, but this month's fee for my plan hasn't been charged. 

 

In six days my account will stop working. The card I entered (once on June 17 and today June 22).

 

How can I force the payment to go through? I can't have my subscription cancelled because my (valid) credit card isn't charged.

 

Please, advice.

 

Thanks.

    This topic has been closed for replies.

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 23, 2020

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices