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Kreso555
Participant
July 7, 2021
Answered

I want to cancel my subscription but i have to pay a fee that i dont agree to.

  • July 7, 2021
  • 4 replies
  • 1476 views

I want to cancel my subscription to
photoshop but it says that i have an
anual plan and that i have to pla 60+
euro to cancel it???? I never wanted
the anual plan, i wanted to take one
month of photoshop for a project i
had and to complete my course in
school easier. Now i noticed that i
charged me another 12 euro for a
new month about 10 days ago, i
want to cancel the subscription for
now cause im not even using
photoshop now. This is insane, i
thought that i can opt out of this
subscription, thats why i got it.... My
card is empty, there isnt enugh
money on it to even pay for the third month....

    This topic has been closed for replies.
    Correct answer John T Smith

    SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
    -the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

    4 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 8, 2021

    SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
    -the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 8, 2021

    Hello @Kreso555,
    As mentioned you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    July 7, 2021

    Hi

    Looks like you signed up to the wrong plan

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    We can't help you here with cancellation issues, you'll need to contact Adobe Customer Care

      Mylenium
      Mylenium
      Legend
      July 7, 2021

      Nothing we can do here for you. Contact sales support via web chat, e-mail or Twitter.

       

      Mylenium

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