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bottlelid
Participant
July 3, 2020
Question

I was charged for Creative Cloud but it still says the license has expired

  • July 3, 2020
  • 2 replies
  • 164 views

Hi, I've been charged specifically for creative cloud services but photoshop and indesign say that the license has expired? I looked at my plans and creative cloud isn't there, but I still got charged this month (1st July). 

The account itself is under my university email, and I only have the Adobe for Enterprise under my plans as of now. 

I have not cancelled any subscription or changed any details, except updating my card details last year. Nothing has changed until this month. This is very frustrating, and I would love for any help/assistance.

 

Thank you.

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
July 3, 2020

So you have both a Personal subscription plan and a Enterprise plan?

 

As far as I know you can not have both an enterprise plan, Account, and a Personal, Individual, account under the same Adobe ID (I may be mistaken on this but I don't think so).

So check the Adobe ID, Email address and password, you are using to check the status of your personal, individual, account.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 3, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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