If I cancel a one year pre-paid subscription - does it stop immediately?

Forum|Forum|4 years ago
November 2, 2021
1 reply
289 views

Currently on a one year pre-paid subscription due to end at the end of the month.

If I cancel it, will the subscription run until the end of the month or stop immediately? The cancel page is not clear.

I do not want to go onto a rolling month plan, but equally so I do not want to lose the time I have paid for!

How late can I cancel if it does stop immediately? The day before?

Thanks!

This topic has been closed for replies.

R

RjL190365

Legend

The terms and conditions of the one-year prepaid subscription is clear. If you cancel before the year is up, then you will not receive a refund at all, and the subscription will continue until the end of the one-year term.

ProDesignTools

Community Expert

Quite right!

https://www.adobe.com/legal/subscription-terms.html

Cancellation Terms

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.

Cancellation Terms

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