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Question

Impossível cancelar

Forum|Forum|3 years ago
March 31, 2022
2 replies
355 views

Tentei cancelar o Plano antes do fim do prazo da avaliação gratuita e recebi mensagem que houve um problema. Foram feitas algumas cobranças de 57,71 no cartão, então tentei cancelar novamente, e foi oferecido o plano por 4,29, mas agora estão novamente tentando debitar 57,61. Estou tentando cancelar, mas dá mensagem de erro sempre

Cancel subscription

This topic has been closed for replies.

Community Expert

Community Expert

MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

Acrobate du PDF, InDesigner et Photoshopographe

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Community Expert

If you have problems to self cancel, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert

This post seems to be orphaned.

Did you move only part of a thread or was the OP's post deleted?

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Community Expert

Thanks @Peru Bob! I suppose @JR Boulay owes us both a beer! 😄

ABAMBO | Hard- and Software Engineer | Photographer