Invoice details are not shown on invoice

Question

Hi,

my invoice address was already changed months ago, but still all invoices from Adobe don't show this information:

In detail:

I added my company info in my account details, which I need to see on my invoice.

However, since then, on every monthly invoice only my personal adress and name is shown, but not my company invoice.

What do I need to do, in order to get my invoices changed?

Unfortunately, the chat options seems to be disabled - what kind of customer support is this :-)?

Kind regards,

Manan Joshi · Accepted Answer

Unfortunately, the chat options seems to be disabled - what kind of customer support is this :-)?

Is this an enterprise account that you are logged into? If so then you might have to contact your organisations admi to get this sorted and get help from Adobe if needed. To find who your admin is see the following link, it might help

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

However if it's a normal account you can try the following link to directly access the chat. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
You could also reach out to Adobe at Twitter, @AdobeCare
-Manan

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