Issues with buying apps

Question

Hello guys,

I am having issues with buying the apps. I have entered all the correct bank details and still I am not being able to buy. It is showing incorrect billing information. Why is it so? What may be the possible causes? Kindly help

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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