It won't let me cancel the free subscription, why?

Can I do? I have tried by all means

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Community Manager

Hi there,

In addition to the suggestions shared above, do you mind sharing the message you get while trying to cancel the subscription?

-Kanika

Community Expert

To cancel before the 8th day of service, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Community Expert

After seven days your subscription will be converted into a paid subscription, then you can try to cancel and get a full refund within 14 days. You can look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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