License Changes: Going From Paid to Free (Gifted) License

Question

Hello everyone!

I recently won a free 1 year Adobe CC license from an event. I'm currently still on my annual, paid-monthly license which will expire on April. When I claim the free license, does my current annual license get canceled or does the free license add up and extend my Adobe CC license?

Thank you so much!

Nancy OShea · Answer

It all depends on the terms of the Free Gift.

I suggest you contact Adobe customer support to get clarification. They may tell you to wait on redeeming the Free Gift until your current plan expires.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded