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madeleinet87334078
Participant
November 23, 2021
Question

License Changes: Going From Paid to Free (Gifted) License

  • November 23, 2021
  • 1 reply
  • 124 views

Hello everyone!

 

I recently won a free 1 year Adobe CC license from an event. I'm currently still on my annual, paid-monthly license which will expire on April. When I claim the free license, does my current annual license get canceled or does the free license add up and extend my Adobe CC license?

 

Thank you so much!

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
November 23, 2021

It all depends on the terms of the Free Gift. 

 

I suggest you contact Adobe customer support to get clarification.  They may tell you to wait on redeeming the Free Gift until your current plan expires.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea— Product User & Community Expert