[LOCKED] Cancellationon Fee

Forum|Forum|4 years ago
September 24, 2021
2 replies
1009 views

@Adobe please remove this from your cancellation screen "Sometimes you just need to call it quits. We get it." because you don't get it. I'm a casual user who wanted to check out the Adobe programs for a month or two and see if it's something I want to use more. I was not paying attention and you caught me in the cancellation fee trap. Touche. I will pay up, it's on me. But don't give me this [OFFENSIVE LANGUAGE REMOVED BY MODERATOR] that you "get it". You scalped me and I will not forget, nor will I forgive.

Account management

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John T Smith

Community Expert

As has already been said, this is not Adobe... address & telephone number are

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

A

Anonymous

It says adobe.com in my browser address bar, with a valid and verified certificate. I now understand that the company does not give a damn about its users so their employees never look here. But this website is Adobe's.

LinSims

Community Expert

I've never heard of a commercial software program that gave you a "month or two" to try it out. Technically, Adobe gives you 7 days before converting the trial to a subscription, but you actually have 14 days from sign-up to cancel before you get charged a fee.

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Anonymous

@LinSims I wasn't addressing you, it was a message for Adobe. But since you decided to step in, under which rock have you been living? ALL online services that allow you to pay monthly allow you to unsubscribe without a cancellation fee. This cancellation fee is adopted from TV and mobile contracts where there are installation and equipment related costs, so they have some justification. What Adobe are doing is just scalping naive people like me who think it is a serious company, because there is no equipment, and no installation related costs.

I am not a designer by trade and looking to design things as a hobby. I am busy and have other things to do. In 14 days I can spare only a few hours to evaluate the software. I'm more than happy to pay for a few months, no need for free trials. But hitting me with a cancellation fee is basically stealing my money. Like I said. My bad for not spending hours carefully reading the terms and conditions. Expensive mistake, but now I know what kind of company Adobe is.

LinSims

Community Expert

If you're addressing Adobe, this is the wrong place. This is a user-to-user forum and rarely visited by Adobe employees, none of whom have the power to make changes to subscription terms or the website.

Adobe is not providing a subscription to cable services, internet services, or mobile services. It is providing access to use of a software, and the conventions that apply to the others do not apply to software as a service. I repeat, I have never seen a commercial software provider allow more than 2 weeks of a free trial, and it's more usually 1 week.

Although it's not as clearly worded as I'd like, Adobe tells you up front that there is a fee if you cancel after the trial period. It even gives you a date after which the fee kicks in.

If you wanted to try the programs out for a couple of months, there is an option for purchasing Month-to-Month rather than for a full year paid monthly. It's more expensive, but it does let you cancel at any time. I believe the break-even point is 6 months. If you think you'll use it more than 6 months, it's cheaper to get the annual plan even if you cancel 7 months in.

If you'd clicked on the Subscription and Cancellation Terms link, you'd have seen the following, which takes about 2 minutes to read and is not hard to understand.

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