Major Frustration in Trying to Communicate with Adobe Concerning Cancellation of Premiere Pro

24 March 2020--Thinking back over the last ten years, I can’t recall a worst communication response than what I experienced with Adobe in trying to cancel my subscription to Premier Pro.  There is no way I will be using the Premier Pro, so I wish to cancel my monthly billing.  For several hours, I tried to cancel my Premier Pro; however, I was caught in an endless loop.  My main concern with the way Adobe has the homepage written is I was not given a choice to cancel my Premier Pro without also chancing cancelling my Adobe Photo Shop and Lightroom subscription.  There is No Way I want to cancel my Adobe PS and LR account—just my Premier Pro. 

For several days, I tried to call 1 (800) 833-6687 and was told that I would receive a response in 2 hours.  6 to 8 hours later, on some days, I did receive a call.  This is understandable with the Corvid-19.  Each time I had to go through the process of spelling my name and providing my e-mail.    However, since the agents could not speak fluent English, both of us became frustrated.  One day, after being assured that I could immediately talk with an account agent, I was totally dropped off the Adobe line and was never called back.  Yesterday, after waiting for 6 or 8 hours, I did receive a call from Adobe.  I was finally told I was been transferred to an office which could cancel my Premier Pro.  I was on the phone for 40 minutes after I was told by the Adobe agent, I could speak to the account agent.   I finally just hung up.  With my experience with Adobe, I would never advise a friend or relative to subscribe for a Premier Pro program with Adobe.  

Today I received an e-mail so I could complete a survey of my experience with Adobe.  As you might guess, the survey was one for Adobe Photo Shop NOT Premier Pro.