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Participant
July 16, 2020
Question

My subscriptions ends without notice

  • July 16, 2020
  • 3 replies
  • 186 views

I am currently a student, and I purchased Adobe Creative Cloud through student discount back in Februrary 2020. I bought the 12 months deal so it was supposed to end Februrary 2021. However, today I found out that my subscription has ended, only 6 months in. I did not get a head up or a reason why, or even a 50% refund. They just ended my subscription half way in. I tried looking for help, and Adobe Website told me to contact my administrator,. I don't know how to contact my administrator; I don't see the option or any contact info for the administrator. Please help!

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3 replies

Nancy OShea
Community Expert
Community Expert
July 16, 2020

Who did you purchase from? If it was not Adobe, contact the vendor.

The plan administrator is usually in your school's IT dept.

 

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Legend
July 16, 2020

Did you purchase it through the school you are going to? I would contact the school and ask them what's Up.

cnguyen89Author
Participant
July 16, 2020

I am currently a student, and I purchased Adobe Creative Cloud through student discount back in Februrary 2020. I bought the 12 months deal so it was supposed to end Februrary 2021. However, today I found out that my subscription has ended, only 6 months in. I did not get a head up or a reason why, or even a 50% refund. They just ended my subscription half way in. I tried looking for help, and Adobe Website told me to contact my administrator,. I don't know how to contact my administrator; I don't see the option or any contact info for the administrator. Please help!

John T Smith
Community Expert
Community Expert
July 16, 2020

That would be the person at your school