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G
Gynge
Participant
October 6, 2020
Answered

One free week and 14 days full refund?

  • October 6, 2020
  • 3 replies
  • 1105 views

Am I right in a asuming I get one free week of testing Premiere Pro, but alså a full refund if I cancel within the first 14 days of my plan - that is, I guess 3 weeks og trying it out without payment? Thanks. 

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Correct answer ProDesignTools

Hi Gynge,

 

Yes – since Adobe requires a form of payment to begin a free trial, your conclusion is essentially correct in terms of the practical bottom line:

  

"So this means all your purchases are protected right out of the gate – and effectively you’ve got 21 total days (7+14) to make sure the product is right for you and definitely the one you want... If not for some reason, then you can cancel your purchase for a no-questions-asked refund."

 

What Is Adobe’s Refund & Return Policy? A Money-Back Guarantee

 

3 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
October 13, 2020

Hi Gynge,

 

Yes – since Adobe requires a form of payment to begin a free trial, your conclusion is essentially correct in terms of the practical bottom line:

  

"So this means all your purchases are protected right out of the gate – and effectively you’ve got 21 total days (7+14) to make sure the product is right for you and definitely the one you want... If not for some reason, then you can cancel your purchase for a no-questions-asked refund."

 

What Is Adobe’s Refund & Return Policy? A Money-Back Guarantee

 

Just Shoot Me
Just Shoot Me
Legend
October 6, 2020

Supposedly.

But some have found it extremely hard to find the system to actually Cancel the subscription. Some have to go through the Chat system to get there subscription canceled.

 

Supposedly there is a Cancel Plan button in your Adobe ID Account system like below. But some don't see or have that button.

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2020

no, you must cancel within 14 days of your order or you will be not be refunded.

 

if you use a free trial for 1 week AND afterwards placed your order AND then cancelled within 2 weeks of placing that order, you would be charged and then get a refund and end up with 3 weeks usage with a net charge of $0.

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