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Participant
March 28, 2021
Question

password

  • March 28, 2021
  • 2 replies
  • 160 views

need help getting my password changed do not know my old password

 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 28, 2021

    [Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

     

    @sissyr57,

    If you didn't write down your ID and password and store it in a safe place, nobody here can help you.  Sorry.

     

    Please call Adobe support during normal business hours, M-F.

    https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    March 28, 2021

    You were able to post here, so you are obviously able to sign in

     

    Be that as it may...

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730