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NitinMehendale
Participant
December 8, 2020
Question

Pathetic service provided by Adobe just to change the residence country and deactivating my account

  • December 8, 2020
  • 1 reply
  • 346 views

I want to purchase Adobe photoshop CC monthly plan but when I am trying to buy the plan amount shown is in Australian dollars and not in Indian Rupees. Basic reason for this is that I had registered Adobe account while I was in Australia and after a decade I moved back to India and hence country sown is the Adobe system is Australia but there is no option to change your country. I contacted several online agents but none of them were able to resolve my issue. Hence I decided to deactivate my account so that i can create a fresh account and change my residence country but that too  isn't easy. deactivation takes 7-14 days and as per online agent 30 days. Which part of th earth are we living in. In this 21 st century when everything is computerised deactivation should be done instantly with the click of a mouse. It's better not to buy Adobe product. I also gave my India contact number in the mail but so far no one contacted me from Adobe end. I am still struggling to buy new plan in IndianRupees.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 8, 2020

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

    N
    NitinMehendaleAuthor
    Participant
    December 8, 2020
    I tried changing the country but system didn't allow me to change the
    country
    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    December 8, 2020

    Then you'll probably have to talk to customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Click the following to contact Adobe customer support staff for help: 

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

    If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

    You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html.

    Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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