Paying for Abo but not showing

Forum|Forum|5 years ago
February 17, 2020
1 reply
515 views

A few weeks ago I bought the monthly subscription for the small Light room + Photoshop Abo and used it for a few days. Then on Friday I wanted to use it again and it says I don't have any but I still see that I am paying for the service.

I can't see any abo for any of my emails.

This topic has been closed for replies.

A

Anonymous

Hi

Did you download and install the Adobe Creative Cloud app, from there you should be able to install/open your paid for apps

https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

D

DanielMaurerAuthor

Participant

Hello Ged,

Yes I tried that, but sadly if I log in it says something in the way of "Try for free".

Plus: I am not sure which E-mail I used to buy that Abo as I don't have any Invoice or confirmation of my purchase besides the payment in my bank account.

T

Tom Pattyn

Adobe Employee

Hi Daniel,

You should have received an email confirmation, so if you don't have it, you might be looking at the wrong account.

Feel free to send me a private message with your email address and I can check that for you.

As for the "Trial" issue, this usually helps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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