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M
MISS K R5CA3
Participant
August 19, 2021
Question

Payment overcharge

  • August 19, 2021
  • 2 replies
  • 194 views

I'm on a free trial yet being charged £15 a month. Unable to speak to an actual staff member, instead sent on a ride on all these different options. What to do? Thanks 

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 19, 2021

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
M
MISS K R5CA3Author
Participant
August 19, 2021
Thanks Manan! I spoke to someone after googling my query.
T
Test Screen Name
Legend
August 19, 2021

You need to contact Adobe, yes. What happens when you try?

 

WARNING: Adobe WILL NOT CONTACT YOU. But you will probably hear from scammers claiming to be Adobe offering easy contact...

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