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Participant
May 5, 2022
Question

Payment—US card to CZ card

  • May 5, 2022
  • 2 replies
  • 186 views

Hello,

I need to change my payment to a different card, however, I can't change the country. The field is gray and I'm unable to click on it. I had to cancel my US card and have a new CZ card because I moved to Czechia for some time. If nobody has any idea, does anyone have a phone number I could call? I can't find anything on the website.

Thank you for any and all help!

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2 replies

Abambo
Community Expert
Community Expert
May 5, 2022

Changing the country can be done by changing the card associated to the country.

 

As for Adobe customer support, look here: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
May 5, 2022

The country associated with your adobe id must match the store you purchase from and must match the payment address.

 

otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com

 

website language - https://forums.adobe.com/thread/1999693