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A
adriane9797
Participant
March 14, 2020
Question

Personal account not supported?

  • March 14, 2020
  • 1 reply
  • 5301 views

Seeing this message for the first time when I tried to access Creative Cloud and am unable to log in with my Adobe log in credentials:

 

"! Personal accounts are not supported. Continue with a Company or School Account to access the service." 

 

A learn more link takes me to the Custoemr Care page, whence I came here.I don't have a company or school account and I have always been able ot log in this way. Has something changed? 

 

Thanks, Adrian

    This topic has been closed for replies.

    1 reply

    T
    Test Screen Name
    Legend
    March 14, 2020

    Are you inside a company or school/university network? The network administators can set it up so only the enterprise accounts can be used, blocking personal accounts. They may have changed something - ask your IT support.

    A
    adriane9797Author
    Participant
    March 14, 2020

    No - I am at home connected to my home WiFi. This is the ways it's always been set up and working. 

    T
    Test Screen Name
    Legend
    March 14, 2020

    Ok... the email address. Does it belong to a large company or educational place? I see that the company/college can also take ownership of all the email addresses.

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