Plan de Adobe Stock

Forum|Forum|6 years ago
January 6, 2020
2 replies
137 views

For some reason, Adobe was unable to update my Adobe Stock subscription and according to them there is a delay in payment, however, I cannot access the assets that are supposed to be paid. I find it unfair that I can not make use of resources for which I have already paid, I have 54 unused photos since I started the subscription when the number of images per month is 10 ...

[Moved from Community Help (which is about the forums) to a better forum... Mod]

Account management

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Nancy OShea

Community Expert

If your Stock plan entitles you to 10 assets per month, you need to download 10 assets per month. Unused assets don't carry over when your subscription ends.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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