Plan subscription frustration

Question

I purchased a subscription for LR/PS in June. I have paid for it every month with no hicups. On 12/30/19 my account was charged and sometime early January I performed updates on the computer and now when I open the programs they act as if I don't have a subscription. I also don't have a record in my account folder of ever purchasing anything besides the free trial. I have called the help line but I do have a Dayjob and can't hang on the phone for the 60 minute wait times. I would uninstall but since my account doens't recognize that I have a subscription i'm afraid I wont be able to install it again. I also don't want to re download somehting and start getting charged twice. Adobe makes a ton of money- they should invest assets towards a better response line or at least a callback option.

Anyone help!?

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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