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Participant
September 25, 2021
Answered

Please advise, re: duplicate programs/services

  • September 25, 2021
  • 1 reply
  • 223 views

I use Adobe InDesign and Photoshop. Complete amateur, and idiot, apparently. I just realized I’m paying for THREE monthly Adobe subscriptions: A $20.99 CC package, $9.99 for photos (?), and $14.99 for Adobe products. I tried to call/chat to ask a human being how to get what I need without duplication, but they’re closed. Any advice on what I need to cancel/adjust to access the basic programs without paying $46 a month? Thank you for any help!

    This topic has been closed for replies.
    Correct answer John T Smith

    You need to cancel 2 of your subscriptions to consolidate into one... the only way to do that is by using chat

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 25, 2021

    You need to cancel 2 of your subscriptions to consolidate into one... the only way to do that is by using chat

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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