I used to be a customer and have not been for a while but want to become a customer again. I logged into my Creative Cloud and it updated all of my software which is fine. Then when I clicked OPEN for the software it says I'm on a 7 day trial.
So I'm not sure what to do to link all of the software again to a monthly subscription. I want to only pay month to month like I used to.
Can someone tell me what to do please?
The chat starts out as an AI, and only moves to a real live person if you keep telling it that it hasn't solved your problem. Or you can type "AGENT" into the chat window and it bypasses the AI and connects you to a real person.
In any case, this is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help: .
https://helpx.adobe.com/contact/support.html.
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.
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