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thecherylkid
Participant
December 26, 2019
Question

Problem downloading Adobe Creative Cloud

  • December 26, 2019
  • 2 replies
  • 341 views

Any kind soul know able to help me out. Paid to subscribe Adobe Creative Cloud App but it keeps hanging at 22% while downloading. I am using a MacPro book with OS Catalina V10.15.2. I've tried many times but the problem stays. Went to Adobe local office they couldn't help, email their technical support no one replies. Getting very frustrated and decided to come to forum helpfully someone had the same issue and managed to solve the problem. Appreciate and thank you in advance.

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    2 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    May 20, 2020

    In addition to the good questions above... Normally Customer Support recommends this sequence:

     

      1. Uninstall all Adobe apps using standard OS procedures.

      2. Download & run the CC Cleaner Tool, remove all apps.

      3. Reboot your computer (don't skip this step).

      4. Start again from the top by reinstalling the Creative Cloud and your tools.

     

    If that doesn't work for you, then another option would be to request/use the new 2020 direct download links instead, which don't use the Creative Cloud Desktop app at all. With those, you can download standalone installers which are industry-standard .exe/.dmg files.

     

    In fact, the CC Desktop app itself is even available as an offline installer too, if that helps.

     

    One way or another, those tips should get you going.

     

    Thai Jade
    Thai Jade
    Participant
    December 31, 2019

    The first thing I would do is review any hardware issues you might have. And system requirements. Are you using Wi-Fi to download? Or is it a wired connection? Have you cleared as much space as possible on your MacBook? Did you have anything else running while you were trying to download?

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