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A
Anonymous
March 1, 2020
Question

Problem with Canceling Plan

  • March 1, 2020
  • 1 reply
  • 408 views

Hello, I have a big problem. I bought a graphic tablet with the 2 months trial of Adobe Creative Cloud. Now it has been a few days after it expired and i am not able to cancel it. Do i have to pay, am i going to be charged or anything? 

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 1, 2020

Without knowing anything about the terms of your offer or what the contingencies are, I can't speculate.  You need to speak to an Adobe Customer Care agent via online chat.

https://helpx.adobe.com/contact.html

 

Most "free months" offers require you to have a 12 month Creative Cloud plan.  So instead of paying for 12 months, you only pay for 10. 

 

Nancy O'Shea— Product User & Community Expert
A
Anonymous
March 1, 2020

The plan is Photography Plan 20GB. I bought it with Wacom Intuos Pro S. Then i created account on Adobe and activated it. I have not added any payment method. So i want to know if I did something wrong like cancelling it earlier or not adding the card or something. 

 

Edit: The Key i received

Adobe CC Photo Plan or Premiere Rush

License Key / Serial Number: [Key removed]

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
March 1, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

As a sidenote, I removed your licensing key. Adobe policy is that information like this should not be used on a public forum since it can be stolen and used by someone else.

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