probleme illustrator

Forum|Forum|4 years ago
April 22, 2021
2 replies
168 views

hello

i'm french graphique designer and i use illustrator all the day but since a few day my illustrator stop to star and adobe say :" your free version has stopped working... buy the porfessional version" but i already bought the professinal version and i already pay it every month.

Do you know why?

Draw and design

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

marliton

Community Expert

Hi. Please try this: Sign out and then sign in Creative Cloud desktop app https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Marlon Ceballos

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