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Participant
January 17, 2022
Answered

Real support contact because of invoice problems?

  • January 17, 2022
  • 2 replies
  • 367 views

Hi there,

I try now for a long time to get in contact to Adobe because of an issue with my invoices, but there is nowhere a contact to be found! Even on the invoice itself is only a link to the FAQs, there are only several questions answered and with the support button it just jumps to the top again. How can I get in contact? A real contact? Do I need to stop paying and wait to be sued to get in contact? Is that even legal?

Cheers,

Torsten

 

This topic has been closed for replies.
Correct answer Nancy OShea

Log-in to your account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT via the secure online chat system or by phone:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Wait times for phone support may be longer than normal due to omicron.  Online chat is usually quicker.

 

2 replies

Legend
January 18, 2022

Tip: Adobe WILL NOT contact you after this post, but SCAMMERS very probably will. Please be careful.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 17, 2022

Log-in to your account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT via the secure online chat system or by phone:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Wait times for phone support may be longer than normal due to omicron.  Online chat is usually quicker.

 

Nancy O'Shea— Product User & Community Expert